Customer Service

Internationally Signed For (Europe) £10.99
3 to 4 working days. Please note, that whilst Royal Mail aim to deliver within this time-frame, they do not guarantee delivery times, this is dependant upon country and postal authority in question.

Internationally Signed For (Rest of the World) £14.99
5 to 7 working days. Please note, that whilst Royal Mail aim to deliver within this time-frame, they do not guarantee delivery times, this is dependant upon country and postal authority in question.

PLEASE NOTE that we will not be held accountable for the failings of the postal system to meet their advertised delivery schedule. Once a parcel leaves our premises it is completely within the control of Royal Mail or local postal carrier, any blame should therefore be apportioned to them. This does not however affect your statutory rights.

We will also not be held responsible for items delivered to and signed for by a neighbour, or workplace colleague, any dispute you may have regarding lost parcels will have to be taken up directly with them as they automatically take responsibility for the parcel upon signature.

In the event of any dispute regarding your order we advise you to retain all  original packaging, as this may be needed as part of any investigations.

For hygiene reasons we would ask that you ensure that all set panties and swimwear are tried on over your own underwear, and shoes are only tried on within a clean and carpeted area in order to protect the soles and heels.

Please note that as most orders shipped from our office are sent via a traceable means, supporting proof of receipt can always be obtained from Royal Mail, should it become necessary due to a dispute. It is entirely the responsibility of the customer to ensure that the appropriate postal service is used in order to meet this time-scale, as is the postal cost of returning the item(s) to us. You should also be aware that we will not accept any financial liability for any parcel that may become lost or damaged whilst on its way to us, so please ensure that you send it via a service offering you the relevant level of compensation and that any supporting document is retained. Should an item become lost or damaged, it is the customers’ responsibility to make a claim against Royal Mail, we will however assist you as much as possible, and supply you with any supporting documentation necessary.

All items must be returned in the condition received, and fully re-saleable, being:-
     -   Hanging items must be returned in protective wrapper, unworn, unwashed, have all identity labels still in
         tact and advertising packaging and hanger included.
     -   Boxed and packed items must be returned within undamaged box or packaging, unworn, unwashed and
         with all identity labels still in tact.
     -   Shoes must have no scratching to the soles or heels.
     -   Sealed items must be returned unopened with seal still in tact.

Returns will not be accepted under any circumstances for the following reasons:-
      -  Returns received outside of the courtesy returns period.
      -  Returns with identity labels removed. Please ensure that these are only removed once you have decided
         to keep your order(s).
      -  Signs of wear. All returns will be thoroughly checked for any signs of wear, and we may also perform 
         chemical tests to detect body odour and deodorant. If there is any evidence that the item has been 
         worn or is not in a resalable condition, photographic evidence will be taken, and your return denied.
      -  Marking, including skin, make-up, deodorant, pet hair, pen, pencil, crayon, and scratching to shoes soles
         and heels.
      -  Odour, including body, perfume, cigarettes, pets and general household smells.

Offer of a refund/credit will not be confirmed until the goods are received back at our offices and garment inspection and testing has been conducted by our Returns Department. The original postal fees will be deducted from all offers of refund/credit, unless goods are found to be faulty. Refunds are always made via the method payment was received. Whilst we endeavour to process returns as quickly as possible (usually within 48 hours), they are not done on a individual basis so can take up to 7 working days from receipt of item(s) at our offices, and 14 working days during extremely busy periods, such as Halloween, Christmas and Valentines.

Any returned goods that we receive which are outside of this Returns Policy will be defined as “Disputed”. Packaging and supporting photographic evidence will be taken and stored in evidence of the dispute where appropriate. Items held in dispute will not be refunded, credited or exchanged and a reason for this decision will be provided upon request. Whilst we are happy to re-ship such dispute items back to you, they are subject to a re-shipping charge. Our re-shipping charges will be calculated at our standard rates as set out above, however, in the event that re-postage goes over this amount due to parcel weight or value, re-postage will be charged at actual cost price to us. Alternatively the disputed item will be destroyed at your written request, or within 90 calendar days of receipt, whichever is the greater.